EMT Practice Test

1. Question Content...

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Question1: You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed intervals?
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Question2: When implementing a business process as a Pega case type, which of the following would indicate a boundary between case stages?
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Question3: What three questions should you answer to create effective correspondence?
(Choose Three)
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Question4: Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

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Question5: Drag the case type or data type name to the appropriate location in the data hierarchy.

Solution:

Determine whether the given solution is correct?
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Question6: An application will use a data page to store user preferences. This page needs to be available to all the cases associated with a single end user. The most appropriate scope for this data page is________________.
(Choose One)

Question7: To meet this requirement you need to set the ___________ in the service level to 5 days.
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Question8: Your organization has a standard loan request report that contains columns for loan ID, loan officer, work status, and a loan creation date. A manager requests a report that includes only loans created in the previous quarter and do not have a status of New. How would you configure the report filter to support this requirement? (Choose One)

Question9: Contact information changes must not alter or interrupt the primary flow of the case. Which option meets the needs of this requirement?
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Question10: You have a data page with product data. The data page is configured to reload if it is older than 1 day. If the data page was created at 9am on Monday morning, which of the following best describes when the data page will reload? (Choose One)

Question11: Section rules may be referenced by which flow shape?
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Question12: Which of the following scenarios leverages case life cycle design?
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Question13: A __________ displays the overall form for viewing a work item.
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Question14: You are configuring a declarative network that contains eleven declare expressions to calculate the interest rate for a home mortgage. For example, the target value Property Tax Assessment is used as a source value when calculating the Assessed Property Value. The declare expressions use target values from other expressions to calculate their target values. The field that displays the interest rate appears on the approval form. To improve performance, how can you reduce the number of calculations ?

Question15: Consider this scenario: A new Expense submitted and must be reviewed. The assignment urgency and the initial urgency values are both set to 10. The SLA starts when the assignment is created.
It the goal elapses and the assignment is not yet completed, the assignment urgency is Increased by 10.
If the deadline elapses and the assignment is not yet completed, the assignment urgency increases by
10. If the passed deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10.
In the Answer Area, select the urgency for each milestone.

Solution:

Determine whether the given solution is correct?
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Question16: The primary purpose of a service level is to________

Question17: Which option reprensents the relationship between mixins, controls and formats ?

Question18: Conditional paths in a case life cycle are used to define

Question19: A new work status value is defined using a field value rule for which Pega property?
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Question20: Match the correct Answar in box:

Solution:

Determine whether the given solution is correct?
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Question21: How do you configure an action set on a button to clear user selections and then review the previous actions on the case?
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Question22: Consider this requirement for a business transaction: An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.
- If approved, the request is forwarded to the Fulfillment department.
- If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation.
- The Fulfillment department will process the request if the requested items are in stock.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

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Question23: You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email.
How do you configure the case to achieve this behavior?

Question24: Expense report processes require travel expense assignments be routed to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user ?

Question25: Consider the following user story: As a policyholder, I want to add a vehicle operator to my insurance policy so I can extend coverage to the added operator. Which two questions help you define the fields for the user view?
(Choose Two)
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Question26: Which two situations require a data type?
(Choose Two)
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Question27: Select each description on the left and drag it to the correct field type on the right.

Question28: You are configuring a declarative network that contains eleven declare expressions to calculate the interest rate for a home mortgage. For example, the target value Property Tax Assessment is used as a source value when calculating the Assessed Property Value. The declare expressions use target values from other expressions to calculate their target values.
The field that displays the interest rate appears on the approval form. To improve performance, how can you reduce the number of calculations?
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Question29: Which two of the following options is true about Directly Capture Objectives (DCO)?
(Choose Two)
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Question30: You have a cleaning service booking application, CleanApp. You are creating a local data type, HomeCleaningPackages, and you want to leverage an existing data class, CleanApp - Data - CleaningPackages.
When defining your data type, which option would you choose for asset reuse?
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Question31: A form lists a group of recreational activities users can select when booking a vacation. One column lists the activity name, a second column provides the check box for activity selection, and a third column displays a thumbnail image of the activity. When viewed on a small screen, you do not need to display the images.
What three configuration steps would you take to support this requirement?
(Choose Three)
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Question32: Select two benefits of adopting a rule delegation strategy. (Choose Two)

Question33: How do you provide users with guidance for completing a form and avoid the need for application training?

Question34: What two items should a developer configure before delegating a rule?(Choose Two)

Question35: In a purchase request case type, you have the following requirement: Purchase requests should automaticallygo to a manager of an employee.
To meet this requirement, you design a case with a________________.

Question36: A requirement defines what an application must do or satisfy to meet one or more ________?
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Question37: Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
The customer service agent may request additional information from the customer.
The merchant is notified and given 15 days to dispute the fraud claim.
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)

B)

C)

D)

Question38: You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.

The requirement changes to allow the parent case to continue before the child cases resolve.
How do you configure the Wait steps forthis requirement?

Question39: Your organization has a standard loan request report that contains columns for loan ID, loan officer, work status, and a loan creation date. A manager requests a report that includes only loans created in the previous quarter and do not have a status a New. How would you configure the report filter to support this requirement
?

Question40: After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage. The claims adjuster then begins an accident investigation.
If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

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Question41: A Customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.
How do you configure the case types to reflect their relationship?

Question42: You use the Clipboard tool to perform which two tasks ? (Choose Two)

Question43: Select the use case that requires an integration by using roboticprocess automation (RPA).

Question44: Classes are used to________________________. (Choose Two)

Question45: An airline has the following requirement:
A passenger requiring a service animalmust document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a serviceanimal.
How do you configure the case life cycle to meet this requirement?

Question46: A retail company wants to provide a tracking tool for customers to entertheir order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scopefor the minimum lovable product (MLP) based on Pega best practices?

Question47: What are two types of Report Definitions available in Pega 8? (Choose Two)

Question48: What does the Report Browser allow users to do? (Choose Two)

Question49: Case life cycle design is a model to ______________ and _______________.
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Question50: Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)

Question51: You check out a rule to update it. While the rule is checked out, another developer decides to test a case type by creating and processing the case. What happens when the application attempts to use the rule you checked out ?

Question52: Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
- The customer service agent may request additional information from the customer.
- The merchant is notified and given 15 days to dispute the fraud claim.
- If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
- If the fraud claim is rejected, the customer is notified and given 15 days to respond.
Select the case life cycle design that follows the guidelines for identifying and naming stages.

Response:

Question53: Which two of the following are benefits of following Pega guardrails ? (Choose Two)

Question54: A candidate's language skills are captured in a candidate case. What type of property is used to capture the candidate's language skill if the property reference is .Language(Spanish) ?

Question55: Which statement best represents the relationships between controls, formats, and mixins? (Choose One)

Question56: Where is a When rule referenced when called from a flow? (Choose One)

Question57: Consider this business use caseiTo place an online order, a customer provides their personal details such as full name and address. The customer can search for,and select items to order. After the order is placed, it is processed by the Accounts Payable department. The order is then sent to the Fulfillment center where the order items are packaged and shipped to the customer. The customer may cancel the order at any time. Now consider this case life cycle design:

Question58: You want to create a reusable font style for buttons, and links. To do this, you would create a ______.
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Question59: You need to fetch exchange rates that are updated on a daily basis from a web service and make them available in your application using a data page. Which scope would you select for the data page ?

Question60: An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?
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Question61: What type of step typically requires contextual instructions ?

Question62: A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the Case ID values so the case with the highest ID value appears at the top of the list and descends in order.
How would you design the report definition to support this requirement?
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Question63: A customer views a product available in multiple color options. The customer must select only one color for each product.
Which UI control allow a developer to present the user with all color choices at once, without prompting or clicking, while ensuring that the user can only select one of the color options?
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Question64: In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available.
During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.
What is the best way to design routing so the correct interviewer is assigned the task?

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Question65: A Collect Information step in the case life cycle sets the case status to Pending-Approval. When does the case status automatically update ?

Question66: You are configuring a standard email to automatically be sent to loan applicants informing them that their loan has been approved. The requirement states that the email must include values for the applicants name, the loan office, and the loan amount.
The email must also include content stating the loan's terms and conditions, which is regularly updated.
The content is in a paragraph rule shared by other standard emails throughout the organization.
How would you configure your email?
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Question67: Which of the following would be typical data stored in a Pega Data Source?
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Question68: In a new prescription request, all NSAID medication requests must have a pharmacist with DRG Level 3 approvals. Any pharmacist who meets or exceeds Level 3 may approve. To meet this requirement you configure the case design to have________________________. (Choose One)

Question69: When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator. When selected, the case_____________. (Choose One)

Question70: Consider the following scenario:
- During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview.
- Next, an email invitation is sent to the candidate.
- During the interview, the hiring manager captures notes from the discussion.
- Finally, the candidate is assigned a technical exercise and the results are added to the case.
Select two step names that follow the guidelines for identifying and naming the steps in the process.
(Choose Two)
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Question71: When does the Status of a case change when a Work Status change is configured on an Assignment shape?
(Choose One)

Question72: Which two of the following scenarios are good candidates for rule delegation? (Choose Two)

Question73: Expense report processes require travel expense assignments be routed to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?
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Question74: The Organization layer is the only layer in which you find technical assets.
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Question75: The Report Editor allows us to configure which type of rule?
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Question76: A government applicationprovides field placeholder values to help users enter the correct data. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users.
Which configuration applies the font styling requirement on the field placeholder values in the application?

Question77: A service level agreement describes the following behavior:

The service level provides a four-hour initial delay. If the case urgency is set to 10 and the case reaches the assignment at 9 A.M. Monday. what is the assignment urgency at noon Wednesday?
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Question78: Consider the following user story: As an account owner, I want to be able to add a member to my account so I can give the member temporary access.
Which two questions help you define the fields for the user view?
(Choose Two)

Question79: A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of thereservation updates accordingly.
How do you satisfy this requirement?

Question80: Automating decisions based on business logic enables_________________

Question81: A home loan compagny has home appraisal offices in various regions. Each office has a work queue. The compagny requires that appraisals be assigned to offices based on the home's location. For example; home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement ?

Question82: How do you route an assignment so that any available member of the Finance department can perform the task?
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Question83: A prospective employee must pass a criminal background check before receiving an offer. When would you add a decision point to the workflow process?
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Question84: Which of the following shapes could be used to send a notification to a user?
(Choose two.)

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Question85: Which is a benefit of using multi-step forms?
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Question86: A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?
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Question87: An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performedin any order.
How do you configure the approvals in the application?

Question88: Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.
How do you name thestep where the request is sent to the manager?

Question89: The first stage of your process contains an assignment step. You need create a new custom user view with appropriate fields for this step. The quickest way to do this is via the__________.
(Choose One)
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Question90: The maximum number of stages in a case should be _________.
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Question91: Consider the following user story: As an account owner, I want to be able to add a member to my account so I can give the member temporary access.
Which two questions help you define the fields for the user view?
(Choose Two)
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Question92: When designing a case, it is recommended that each stage be decomposed into no more than ______ steps.
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Question93: How do you configure an action set on a button to clear user selections and then review the previous actions on the case ?

Question94: When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?

Question95: You are designing a travel plan application. A hotel booking step displays a form in which users select a hotel and enter their check-in and check-out dates. The application calculates and then displays the cost for the hotel room.
The form also includes fields to select options, such as valet parking. at an extra cost. The application totals the cost for any selected options and adds that amount to the total room cost to equal the grand total. which is displayed in a field.
Which two of the following properties would you use as the target properties?
(Choose Two)
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Question96: Which of the following is a good example of a process improvement?
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Question97: An application will use a data page to store user preferences. This page needs to be available to all the cases associated with a single end user. The most appropriate scope for this data page is
________________.
(Choose One)
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Question98: Select and move the Business Architect tasks to the Journey Centric Delivery project order column and place them in the correct order.

Solution:

Determine whether the given solution is correct?
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Question99: How does the passed deadline interval differ from the goal and deadline intervals (Choose two)

Question100: The goal milestone in a service level defines that amount of time______________.

Question101: A Customer requests roadside assistance. The insurance company creates an Assistance Request case and this results in a creation of a Service Request case which is assigned to a Service provider.
Which configuration is the best practice to copy all customer information from the Assistance Request case to the Service Request case?
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Question102: Which statement best describes the behavior observed when running a flow in draft mode?
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Question103: When modeling the life cycle of a case, stages represent a___________or a_____________(Choose two)

Question104: Consider the following scenario: An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
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Question105: You are assigned to a pega implementation project as a pega business architect. Which task are you expected to perform?

Question106: Select the use case that requires an integration by using robotic process automation (RPA).
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Question107: Choose two use cases that require the configuration of conditional paths within the case type.
(Choose Two)
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